Terms & Conditions
These Terms and Conditions are the
standard terms for the sale of goods by Absolute Casing Ltd, a company
registered in England under 3780038 of Unit 1, Apple Pie Farm, Aldworth Road,
Compton, Newbury, Berkshire, RG20 6RD, United Kingdom.
1. Definitions and
1.1 In these Terms and Conditions,
unless the context otherwise requires, the following expressions have the
Means, any day other than a
Saturday, Sunday or bank holiday;
Means any day of the year;
Means the contract for the purchase
and sale of goods;
Means the products which are to be
supplied by us to you as specified in your order (and confirmed in our order acceptance);
Means a calendar month;
Means the price payable for the
Means a special offer price payable
for goods which we may offer from time to time;
Means the order for your goods;
Means our acceptance and
confirmation of your order;
Means Absolute Casing Limited, a
company registered in England under 3780038 of Unit 1, Apple Pie Farm,
Aldworth Road, Compton, Newbury, Berkshire, RG20 6RD, United Kingdom and
includes all employees and agents of Absolute Casing Limited.
1.2 Each reference in these Terms and Conditions to “writing” and any similar expression includes electronic communications whether sent by e-mail, text message, fax or other means.
2. The Contract
2.1 These Terms and Conditions
govern the sale of goods by Us and will form the basis of the Contract between
Us and you. Before submitting your Order, please ensure that you have read
these Terms and Conditions carefully. If you are unsure about any part of these
Terms and Conditions, please contact Us for clarification.
2.2 Nothing provided by Us
including, but not limited to, sales and marketing literature, price lists and
other documents constitutes a contractual offer capable of acceptance. Your
Order constitutes a contractual offer that We may, at our discretion, accept.
2.3 A legally binding contract
between Us and you will be created upon our acceptance of your Order, indicated
by our Order Confirmation. Order Confirmations will be provided in writing.
3. Description and
Specification of Goods
3.1 We have made every
reasonable effort to ensure that the Goods conform to illustrations,
photographs and descriptions provided in Our sales and marketing
literature and by Our
salespeople. We cannot, however, guarantee that all illustrations and/or
photographs will be precisely accurate due to discrepancies that may arise
during the production process and
differences in the colour reproduction of electronic displays.
3.2 If you receive any Goods
that do not conform to illustrations, photographs or descriptions under
sub-Clause 3.1 you may return those Goods to Us as provided in Clause 7.
3.3 If We find, or are made
aware of, any typographical, clerical or other accidental errors or omissions
in any sales and marketing literature, price lists or any other documents We
will make every reasonable effort to correct such errors or omissions as soon
as is reasonably possible. If, as a result of any such error or omission, you
have received the wrong Goods, you may return those Goods to. If, as a result
of any such error or omission, you have paid too much, We will refund the
excess paid for the Goods.
3.4 We reserve the right to make
any chances in the specification of the Goods that may be required to conform
to any applicable safety or other legal or regulatory requirements without
3.5 Bespoke Goods are available
from Us. If you Order bespoke Goods from Us, We will design and manufacture those
Goods to your specifications and requirements.
3.6 When placing an Order for
bespoke Goods, please ensure that all information that you provide to Us is
correct, accurate and complete. We cannot accept the return of any bespoke
Goods if the return is due to incorrect information provided by you. Please
note that this does not affect your legal rights (including but not limited to
those described in these terms and conditions).
4.1 All Orders for Goods made by
you will be subject to these Terms and Conditions.
4.2 You may change your Order at
any time before we despatch the Goods by contacting Us. This does not apply to
bespoke Goods. We will only accept changes to Orders for bespoke Goods if We
are reasonably able to accommodate your request without additional work.
4.3 If your Order is changed We
will inform you of any change to the Price in writing.
4.4 You may cancel your Order at
any time before We despatch the Goods by contacting Us. If you have already
paid for the Goods under Clause 5, the payment will be refunded to you within
14 days. This does not apply to bespoke Goods. We will only accept an Order
cancellation for bespoke Goods if We have not yet begun making or altering the
Goods. If you request that your Order be cancelled, you must confirm this
cancellation in writing.
4.5 We may cancel your Order at
any time before We despatch the Goods in the following circumstances:
- 4.5.1 The Goods are no longer in stock and We are unable to re-stock (if, for example, the Goods are discontinued); or
- 4.5.2 An event outside of Our control continues for more than 14 days. (please see Clause 12 for events outside of Our control).
4.6 If We cancel your Order
under sub-Clause 4.5 and you have already paid for the Goods under Clause 5,
the payment will be refunded to you within 14 days. If We cancel your Order,
the cancellation will be confirmed by Us in writing.
5. Price and Payment
5.1 The Price of the Goods will
be that shown in Our price list or on a quote given to you by us in force at
the time of your Order. If the Price shown in your Order differs from Our
current Price We will inform you upon receipt of your Order.
5.2 If We quote a Special Price
which is different to the Price shown in Our current price list, the Special
Price will be valid for 7 days or, if the Special Price is part of an
advertised special offer, for the period shown in the advertisement.
Orders placed during this period will be accepted at the Special Price even if
We do not accept the Order until after the period has expired.
5.3 Our Prices may change at any
time but these changes will not affect any Orders that We have already
5.4 We have made every
reasonable effort to ensure that our Prices, as shown in Our current price list
are correct. Prices will be checked when We process your Order. If the actual
Price of the Goods is lower than that stated in your Order, you will be charged
the lower Price. If the actual Price of the Goods is higher than that stated in
your Order, We will contact you to inform you and ask you how you wish to
5.5 All our prices are exclusive
of VAT. If the rate of VAT changes between the date of your Order and the date
of your payment, We will adjust the rate of VAT that you must pay. Changes in
VAT will not affect any Prices where We have already received full payment from
5.6 Some of our website
Prices include the cost of UK mainland delivery, some of our
website prices (mainly for flight cases) are exclusive of delivery due to the
size and weight of the product. Delivery prices will be confirmed with you by
5.7 All payments for Goods must
be made in advance before We can despatch the Goods to you.
5.8 We accept the following
methods of payment:
- 5.8.1 Bank Transfer;
- 5.8.2 Cheque;
5.9 If you do not make payment
to us by the due date (will be
confirmed on the invoice), We may charge you interest on the
overdue sum at the rate of 2% per annum above the base lending rate of Bank of
England from time to time. Interest will accrue daily from the due date for
payment until the actual date of payment of the overdue sum, whether before or
after judgment. You must pay any interest due when paying an overdue sum.
5.10 The provisions of
sub-Clause 5.9 will not apply if you have promptly contacted Us to dispute an
invoice in good faith. No interest will accrue while such a dispute is
6.1 Please note that standard delivery
is possible within the United Kingdom. We do deliver to other
countries upon request at an additional cost.
6.2 When We send you an Order
Confirmation, We will provide an estimated delivery date. Please note that
estimated delivery dates may vary according to the availability of Goods, your
location, and circumstances beyond our control.
6.3 If you indicate in your
Order that you wish to collect the Goods from Us yourself you may do so after
receiving Our Order Confirmation, during Our business hours of 08:30 – 17:30.
6.4 Delivery will be deemed to
have taken place when the Goods have been delivered to the delivery address
indicated in your Order or, if you are collecting the Goods from Us yourself,
when you have collected the Goods.
6.5 If for any reason We are
unable to deliver the Goods at your chosen delivery address, We will inform you
that the Goods have been returned to Our premises, requesting that you contact
Us to arrange re-delivery.
6.6 The responsibility
(sometimes referred to as the “risk”) for the Goods remains with Us until
delivery is complete as defined in sub-Clause 6.4 at which point it will pass
6.7 You own the Goods once We
have received payment in full for them.
6.8 Please note that delivery to
the following areas may require more time:
- 6.8.1 Channel Islands;
- 6.8.2 Scottish Highlands;
- 6.8.3 Northern Ireland.
- 6.8.4 Isle of Man & Isle of Wight
- 6.8.5 Countries in Europe
- 6.8.6 Countries outside of Europe and the United Kingdom
7. Returning Goods
For information on returning goods,
please see our returns
8.1 For Goods that We have
produced, customised or altered (including bespoke Goods), We guarantee that
for a period of 12 months from the date of delivery, the Goods will be free
from material defects. This guarantee is subject to the exceptions listed in
8.2 Our guarantee does not apply
to any defects in the Goods caused by:
- 8.2.1 Normal wear and tear;
- 8.2.2 Deliberate damage and/or misuse of the Goods;
- 8.2.3 Accidental damage;
- 8.2.4 Failure to use the Goods in accordance with their instructions; or
- 8.2.5 The alteration or repair of the Goods by you or any third party that is not authorised by Us.
8.3 Our guarantee exists in
addition to your legal rights as a consumer (that the Goods match Our
description, that they are of satisfactory quality and that they are fit for
purpose). More information on your rights as a consumer can be obtained from
your local Citizens Advice Bureau or from the Office of Fair Trading.
9. Our Liability
9.1 We will be responsible for
any foreseeable loss or damage that you may suffer as a result of Our breach of
these Terms and Conditions or as a result of Our negligence. Loss or damage is
foreseeable if it is an obvious consequence of Our breach or negligence or if
it is contemplated by you and Us when the Contract is created. We will not be
responsible for any loss or damage that is not foreseeable.
9.2 Nothing in these Terms and
Conditions seeks to exclude or limit Our liability for death or personal injury
caused by Our negligence (including that of Our employees, agents or
sub-contractors); or for fraud or fraudulent misrepresentation.
9.3 Furthermore, nothing in
these Terms and Conditions seeks to exclude or limit Our liability for the
following with respect to your rights as a consumer:
- 9.3.1 Breach of your right to title and quiet possession as implied by section 12 of the Sale of Goods Act 1979;
- 9.3.2 Breach of terms relating to description, satisfactory quality, fitness for purpose and samples as implied by sections 13, 14 and 15 of the Sale of Goods Act 1979;
- 9.3.3 Our liability relating to defective products as set out in the Consumer Protection Act 1987.
10. Events Outside of Our
Control (Force Majeure)
10.1 We will not be liable for
any failure or delay in performing Our obligations where that failure or delay
results from any cause that is beyond Our reasonable control. Such causes
include, but are not limited to: power failure, internet service provider
failure, industrial action, civil unrest, fire, explosion, flood, storms,
earthquakes, subsidence, acts of terrorism, acts of war, governmental action,
epidemic or other natural disaster, or any other event that is beyond Our
10.2 If any event described
under this Clause 10 occurs that is likely to adversely affect Our performance
of any of Our obligations under these Terms and Conditions:
- 10.2.1 We will inform you as soon as is reasonably possible;
- 10.2.2 Our obligations under these Terms and Conditions will be suspended and any time limits that We are bound by will be extended accordingly;
- 10.2.3 We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
- 10.2.4 If the event outside of Our control continues for more than 14 days We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible;
- 10.2.5 If an event outside of Our control occurs and you wish to cancel the Contract, you may do so in accordance with your right to cancel under sub-Clause 4.4 above.
11. Communication and Contact Details
11.1 If you wish to contact Us
with questions or complaints, you may contact Us by telephone at 01635 579 518
or by email at email@example.com.
11.2 In certain circumstances
you must contact Us in writing (when cancelling an Order, for example). When
contacting Us in writing you may use the following methods:
- 11.2.1 Contact Us by email at firstname.lastname@example.org; or
- 11.2.2 Contact Us by pre-paid post at Absolute Casing Ltd, Unit 1, Apple Pie Farm, Aldworth Road, Compton, Newbury, Berkshire, RG20 6RD, United Kingdom.
12. How We Use Your Personal
12.1 All personal information
that We may collect (including, but not limited to, your name and address) will
be collected, used and held in accordance with permission from you and under
the provisions of the General Data Protection Regulations.
12.2 We may use your personal
- 12.2.1 Provide Our Goods and services to you;
- 12.2.2 Process your payment for the Goods; and
- 12.2.3 Inform you of new products and services available from Us. You may request that we stop sending you this information at any time.
12.3 In certain circumstances
(if, for example, you wish to purchase Goods on credit), and with your consent,
We may pass your personal information on to credit reference agencies. These
agencies are also bound by the GDPR and we have data processing agreements in
place with them.
For more in-depth information about
13. Other Important Terms
13.1 You may not transfer
(assign) your obligations and rights under these Terms and Conditions (and
under the Contract, as applicable) without Our express written permission.
13.2 The Contract is between you
and Us. It is not intended to benefit any other person or third party in any
way and no such person or party will be entitled to enforce any provision of
these Terms and Conditions.
13.3 If any of the provisions of
these Terms and Conditions are found to be unlawful, invalid or otherwise
unenforceable by any court or other authority, that / those provision(s) shall
be deemed severed from the remainder of these Terms and Conditions. The
remainder of these Terms and Conditions shall be valid and enforceable.
13.4 No failure or delay by Us
in exercising any of Our rights under these Terms and Conditions means that We
have waived that right, and no waiver by Us of a breach of any provision of
these Terms and Conditions means that We will waive any subsequent breach of
the same or any other provision.
14. Governing Law and
14.1 These Terms and Conditions
(and the Contract) (including any non-contractual matters and obligations
arising therefrom or associated therewith) shall be governed by, and construed
in accordance with, the laws of England and Wales.
14.2 Any dispute, controversy, proceedings or claim between Us and you relating to these Terms and Conditions (or the Contract) (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the non-exclusive jurisdiction of the courts of England and Wales.